Adecco Human Resources is currently searching and hiring applicants fluent in English for a role of English Customer Support Specialist for its client company in Lisbon.

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Funções

Activities:
?Answer customers questions over email and live chat in a professional and efficient
manner;
? Maintain SLAs and CSat rates;
? Troubleshoot and solve issues relating to both hardware and software;
? Guide customers on how to most effectively use the tools and technology;
? Act as an advocate for our customers, escalating issues where necessary;
? Provide insight on how to improve the support experience for our customers.

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Requisitos

Requirements:
? Be proficient in English;
? Experience working in a fast-paced support environment;
? Experience troubleshooting technical issues.


Nice To Haves:
? University level degree;
? Experience with Zendesk, JIRA, Confluence;
? Communication: Emotionally intelligent, empathetic, solution focussed;
? Accountability: A self-starter with the initiative to get things done proactively;
? Problem Solver: Natural problem solver, always looking for ways to solve an issue;
? Smart Learner: Technical expertise, ability to learn quickly and ask the right questions.

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Oferta

We offer:

? Competitive Salary package;
? Initial and continuous training;
? Home-office environment.

If this role is of your interest, do not hesitate to apply.

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