2019-02-18 Sintra, Lisboa Informática Ref: 130-000054-1
Adecco is selecting a multinational company that operates in the area of computing a Costumer Service Associate.
Handle calls, emails and chat sessions with our Worldwide customer base;
Register and triage technical challenges and business issues related to the OutSystems Platform;
Query the Knowledge Base to find immediate response to known problems;
Route the issues to the second line teams, and monitor the responses to these incidents to observe agreed Service Levels;
Update the customers about pending incidents, managing their expectations on the time to solution and progress status;
Advocate for customers and help define ways to continually add value to the customer experience.
All this work has the goal of enabling the success of OutSystems customers. You are part of this experience and your contribution is a game-changer
Available to work in shifts;
Fluent English verbal and written skills;
General business computing skills;
Passion for people interaction and technology;
Friendly and helpful approach to customers going through difficult situations;
General interest in problem-solving and troubleshooting;
Able to work in a creative (and fun) environment under minimal supervision;
Proactive attitude, suggesting new ways to do things better. Lead the change;
Team player with great work ethics and accountability
Knowledge of problem tracking or ticketing systems;
Telephony, email and chat proficiency;
Business document writing, editing and management;
Good understanding of search syntax to find the right content in technical repositories.
Employment contract with Adecco Human Resources
As part of Customer Service, team members are eligible to get:
Premium compensation, i.e., premium lump sum added to your base salary just for belonging to this group;
Extra compensation part of the operational routines (24/7 shifts).