2019-11-07 Oeiras, Lisboa Administrativo, Secretariado, Receção Ref: 238-000329-1
Adecco Permanent Placement is dedicated to the recruitment and selection of professionals for direct contracting by its clients. We work with companies from the most diverse sectors and look for candidates for all types of functions and levels of qualification. Through the Finance & Office specialization, focused on financial and cross-sectional office profiles, she selects for direct integration into a leading company in her market sector.
Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
Previous experience in Claims and Deductions is an advantage;
Proficiency in English and German;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
Strong problem solving and analytical skills;
Able to propose and implement improvements in procedures.
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Work contract with our client;
Initial and continuous training.