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Support Center Agent (German) - Porto

2020-01-08 Vila Nova de Gaia, Porto Call Center, Apoio Ao Cliente Ref: 102-000649-1


? Ensure that every customer receives the right support according to its needs;
? Oversee and ensure conflict resolution either with carriers and/or customers;
? Follow up the company processes and workflows in order to give full satisfaction to our customers;
? Provide training to new customers and or suppliers joining the community;
? Collaborate with the whole team with a continuous improvement approach;
? Support the invoicing process of the company.


? University Degree, B.S. or Master
? Strong client communication abilities and capacity to communicate.
? A self-starter who can demonstrate independence of thought and action (a person with great strength of proposal would be highly appreciated).
? You speak fluently Germah and English. Speaking also Spanish, and/or French is a clear advantage.
? You are extremely customer oriented.
? You are always looking forward and to find a quick and sustainable solution for your customer.
? You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible with a helicopter view, cost-consciousness and persuasiveness.
? You have experience in transportation (2PL, 3PL or 4PL).


? A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project. You’ll have opportunities to grow with the project.
? An innovative product which is unique in the market and some showcases which prove its value with well known blue chip companies.
? A young and international team and a nice working environment.