2019-11-29 Lisboa Call Center, Apoio Ao Cliente Ref: 139-000717-1
Adecco Human Resources is currently hiring a Business Development Specialist (M/F) in Oeiras
What you'll be doing:
• Drive products and software service contracts renewals in the small segment of existing customers through proactive, direct outreach.
• Contact with the customers; mainly engage with information technology and the line of business.
• Achieve service contracts renewal targets including quota and expected renewal rate and other key performance indicators as determined by the manager.
• Provide professional support on incoming renewal inquiries and assistance throughout the contracts renewal process.
• Advise existing customers on recommended renewal products and support service options including multi-year and coterminous renewals.
• Collect, interpret and utilize customers' contracts and install base data to produce accurate customer-focused renewal reports and push that information into the renewal sales motion.
• Create awareness and emphasize the value of the support services and licensed digital products when engaging with the customers.
• Maintenance high-quality customers' contact database with frequent updates on digital and direct customer feedback.
• Identify customers' accounts without active contacts and proactive acquisition of the right contacts to reach out with notifications about upcoming renewals.
• Record customers' engagements in the sales tools, update internal databases and report on the customers' sentiment.
• Proficient in English and advanced in German, Arabic and Russian
• Bachelor's or master's degree, preferably in Business, Communications or Technology.
• Developed communication skills and flexibility to talk with business and technical professionals.
• Developed self-confidence and influencing skills.
• Basic analytical skills to understand complex data sets, produce summaries and customer-focused recommendations.
• Willingness to continuous learning, team-oriented attitude and dynamic approach to work.
• Good understanding and aptitude for technology.
• Interests in communication technology, digital security, SaS business would be appreciated.
• Customer service, sales or customer research experience would be appreciated.
Base salary according to salary expectation + meal allowance (7€) + bonuses