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Helpdesk Technician (M/F) - Porto

2020-01-14 Porto Administrativo, Secretariado, Receção Ref: 155-000563-1


Funções

Provide guidance for internal customers on Source To Pay processes and policies and resolve queries for internal customers and suppliers
Perform standard helpdesk and service support activities
Review queries for all relevant process areas (supplier management, invoice issues, etc.)
Identify potential problems and/or delays in resolution and notify the internal customer
Resolve document queries according to agreed procedures and archive documentation
Act as single Point of Contact for supplier requests


Requisitos

Preferably graduate with economic oriented degree
Minimum of 1 year of business experience, broad background across different business functions.
Experience in helpdesk activities would be considered an asset.
Understanding of Source To Pay processes and compliance regulations tools
Excellent communication skills in German and English
Experiences in problem analysis & decision making, preferably in the Source To Pay context
Proven project management experience and knowledge of change management
Action oriented and solution minded team player with high degree of self-management
Proficiency in MS Office


Oferta

Adress: Porto