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Collections Specialist (M/F)

2020-12-28 Sintra, Lisboa Finanças, Contabilidade, Auditoria Ref: 105-001487-1

Adecco is recruiting a prestigious company in Sintra of a Collections Specialist.


The function is accountable for collecting payment of trade receivables in accordance with payment due dates and for the correct application of incoming payments on customer accounts;
Daily recording and application in SAP of incoming payments on customer accounts;
Obtain customer payment details to ensure correct cash application, follow up on unallocated payments;
Collect and deposit checks/drafts for cashing. Book invoice clearings;
Maintain SEPA direct debit mandates in SAP and schedule direct debit runs;
Review aging reports and open accounts and determine required collection actions;
Perform outbound collection actions by phone, email, fax, system generated dunning letters, customer visits in a professional manner while keeping and improving customer relations;
Provide monthly account statements to Distributors and Strategic Accounts requiring so;
Maintain an action track record by accurately logging actions, payment promises, contact details etc. in the SAP FSCM Collections Management Tool;
Register disputes reported by customers in response to payment reminder actions. Follow up with Customer Service on pending disputes;
Identify issues attributing to account delinquency and report back to management;
Provide feedback to the Finance Manager and Sales & Service Management about past dues and actions. Work together with the business owner to resolve difficult and/or sensitive collection cases;
Resolve collection issues by negotiating / examining customer payment programs and evaluating customer payment history;
Prepare refund payment instructions for machine buy-back and rebate credit notes;
Prepare payment information and supporting documents for audit samples.


You have a Accounting or Finance education and 2 years of experience in dealing with B2B customers in a Collections or Customer Service role;
You have strong oral and written communication skills and you are able to apply approaches varying from tactful to straightforward;
You are proficient in Excel, Word and Outlook. Knowledge of SAP FICO or SD would facilitate your integration;
You are a pragmatic and result-oriented problem solver, yet with an analytical mindset and attention to detail;
You are self-disciplined, capable of identifying priorities and completing critical tasks independently;
You are willing to learn new things in a fast-changing environment and you are used to assist different departments in administrative task when needed;
You have a good level of English (valuable).


Contract directly with the client.