German Speaking Technical Customer Advisor (M/F)

2022-11-29 Lisboa Call Center, Apoio Ao Cliente Ref: 241-000742-1

Adecco Human Resources through its specialization in Shared Service Center is currently hiring Technical Support Advisor for the German Market.

Funções

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

Requisitos

• Native or Proficient in German
• Fluency in English
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with utmost confidentiality
• Keep up with the latest IT and tech-related trends
• Proactive, self-motivated and a great team player

Oferta

• Competitive salary + Sign in bonus
• Performance bonus
• Health insurance with a dental plan (after 6 months contract)