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Dutch Customer Service Representative (M/F)

2022-12-19 Lisboa Call Center, Apoio Ao Cliente Ref: 241-000753-1

Adecco Portugal is currently searching and hiring candidates fluent in Dutch and English for a role of Customer Service Representative for his international client.


Funções

• As the first point of contact to communicate with our customers;
• Handle inquiries and complaints via telephone, email, chat, and social media;
• Ensure cases are solved within the agreed SLA;
• Identify and escalate issues to the relevant team;
• Adhoc contact center related tasks as assigned;
• Working alongside the Team Leader, Team Manager, Contact Center Manager, HR Manager, Training & Quality Manager, Customer Success Team, Academy Leader, and Operational IT.


Requisitos

• Native / C2 level of Dutch and written and verbal English skills;
• Prefer a minimum of 1 year of experience in Contact Center / Customer Service;
• Training will be provided;
• Cars and Electric Vehicles lovers;
• Familiar with Microsoft 365;
• Must be able to handle multiple projects and effectively manage different timelines;
• Must be an assertive team player with high energy to work in a fast-paced environment;
• Ability to work in shifts;
• Office location: close to Marquês de Pombal, Lisbon.


Oferta

• Competitive Salary;
• Permanent contract with the client;
• Workplace: Lisbon;
• Company benefits;
• Schedules: Monday - Sunday (7am - 10pm / rotative shifts).


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