2023-01-13 Oeiras, Lisboa Call Center, Apoio Ao Cliente Ref: 241-000782-1
Adecco Human Resources is currently searching and hiring, through it's Shared Service Center Recruitment team, French and English Speaking candidates for a role of Consumer Engagement Advisor - Remote.
• Respond to customer queries phone and written channels in a timely and accurate way;
• Identify customer needs and help customers use specific features;
• Report product malfunctions;
• Encoding internal databases with information about consumers' requests;
• Share feature requests and effective workarounds with relevant stakeholders;
• Inform customers about new features, functionalities and campaigns;
• Follow up with customers to ensure their issues are resolved;
• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents;
• Treat serious and sensitive consumer contacts following the specific guidelines;
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer.
• Advanced Knowledge on English;
• Experience as a Customer Support Specialist or similar CS role;
• Customer management orientation;
• Understanding of how CRM systems work;
• Excellent communication and problem-solving skills;
• Multi-tasking abilities;
• Attention to details.
• Opportunity to work in a reference company in its sector;
• Salary conditions compatible with professional experience;
• Dynamic and versatile work environment;
• Work contract with our client;
• Initial and continuous training;
• Remote position.