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Team Leader Inbound (M/F) - English and Spanish

2023-01-23 Porto Call Center, Apoio Ao Cliente Ref: 212-000139-1

Adecco Human Resources recruits a Team Leader fluent in English or Spanish for a prestigious customer in the Porto area (Rua Sá da Bandeira).


Funções

- Controlling, managing and improving KPI's;
- Good communication skills;
- Leadership and team coordination skills;
- Ability to plan and organize;
- Ability to maintain motivation and positive attitude in pressure situations;
- Orientation directed to customer;
- Orientation to results/objectives/quality;
- Capacity for critical and resolutive analysis;
- Team spirit


Requisitos

- Minimum 1 year experience with responsibility in supervising inbound/backoffice teams;
- Experience in the aviation sector (preferred);
- Written and oral proficiency in English (B2/C1) or Spanish (C1/C2).


Oferta

100% on site;
Base salary + language bonus + meal allowance;
Monday to Sunday, hours between 08h00 and 21h00. Rotating day-off.


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