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Customer Service Officer (M/F)

2023-01-23 Lisboa Administrativo, Secretariado, Receção Ref: 155-001840-1

The objective of this position is to open and maintain accounts for Corporate Clients. As such, the team contributes to the verification of documentation provided by the clients for account opening, account updates and account maintenance.



The main responsibilities, but not limited, include:

• Analyze the documentation provided by BNPP clients (i.e. verification of signatures, identification of persons; and certify that all documentation is attained in accordance with Banco de Portugal’s legislation and with the Group procedures);
• Opening of new accounts/sub-accounts and document, in BNPP’s dedicated tools, the authorized signatories and their respective delimitation of powers according to the signing instruction provided by clients;
• Ensure the updates of client details, add/remove authorized signatories further to clients’ instructions;
• Close of clients’ accounts following the group procedures;
• Perform the reconciliation/audit of the information recorded in BNPP’s internal tools and put in place actions in case of mismatching information;
• Report to the Banco de Portugal/Central Bank on a daily basis the list of individuals provided by the fiscal authorities (i.e. pledge accounts (penhoras), contumaz, cheques inibidos);
• Assist the Operational Permanent Control team during their audit and ensure a smooth coordination between the departments;
• Liaise with the several stakeholders on a daily basis (i.e. Legal Department, Compliance, Coverage, KYC teams, Client Service Desk);
• Be client oriented and encourage this mind-set within the team;
• Analyze the existing processes in place and propose action plans to improve the processes;
• Archive of original documentation, digital archive organization and management of returned mail.



• University degree, preferably in Law / Regulation / Economics/ Management;
• At least 2 years of Bank experience, particularly in KYC or administrative areas;
• Fluency in English – both verbal and written – is mandatory;
• Excellent verbal, presentation and written communication skills;
• Good knowledge of Microsoft Office tools, especially Excel;
• Team player;
• Rigorous, attention to detail and risk aware;
• Strongly committed and collaborative mind-set;
• Organizations and prioritization skills;
• Polyvalent, flexible, resilient and able to adapt;
• Agility with internal and external tools;
• Awareness of Banco de Portugal legislation.


• Contract with Adecco Outsourcing;
• Salary rate against demonstrated experience.

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