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Manager- Contact Center (M/F)- Porto

2023-02-24 Porto Call Center, Apoio Ao Cliente Ref: 252-000177-1

Do you like customer support?
Managing people and working to improve everyone's performance and help them achieve their goals?
Then we have the opportunity for you!
We are looking for someone with these qualities for the position of Contact Center Manager.


- Implement effective performance management procedures at individual and team level to address areas of weakness;
- Ensure that efficiencies are accurately measured and reported and the recruitment process follows company standards at all times;
- Taking client needs and commercial contribution into account;
- Initiate regular and proactive contact with clients;
- Developing and delivering accurate budgets and forecasts within defined corporate time scales.


- Fluent English (other language knowledge would be a plus);
- Have a proven and successful track record of effective leadership with Commercial and Operational responsibility in the CRM or a closely related industry;
- Have a good understanding of CRM best practice and markets;
- Have Client Relations and/or Sales contact experience.


We offer a direct contract with the client company and an attractive salary corresponding to the level of your experience.

Apply now!

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