German Customer Success Manager (M/F) - Lisbon

Adecco is currently searching and recruiting for German speakers for it’s international tourism client.

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Funções

• Delivering a high level of productivity through effective time management and by identifying opportunities to maximize sales (up-sell/cross-sell), by classifying and recommending appropriate packages.
• Delivering premium customer service and representing a culture and environment that is willing to go ‘above and beyond’.
• Make outbound and receive inbound calls as required to communicate the value of the packages by delivering an enthusiastic pitch that follows the script(s) provided.
• Be enthusiastic, passionate, and motivated to succeed through learning and following direction.
• Deliver compliant information by following the provided approved script to ensure the client understands the value of the product.
• Maintain accurate records of all client and potential client details, by utilizing the tools, technology and processes provided.
• Participate in and support departmental promotions and initiatives.
• Undertake other duties which may be negotiated from time to time with the Manager/Supervisor.

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Requisitos

A person in this position should have experience within a similar role and have the skills to:

• Speak fluent in German and English;
• Post-Secondary Education is an asset;
• 1-2 years of related experience preferred;
• Demonstrated Superior Customer Service Skills;
• Experience using Social Media technologies (Skype, Facetime, Google Duo);
• Experience with Apple and Android devices to support video conferencing;
• Solve Customer Hardware, Software and Networking problems at first contact;
• Solid Problem-Solving Skills;
• Ability to communicate effectively – listening, written & verbal;
• Ability to deliver results independently and as a part of a team;
• Strong Organizational, Prioritization & Time Management Skills;
• Critical thinking and decision making;
• Ability to multitask effectively with attention to detail;
• High level of achievement and self-motivation;
• Able to pick up new technology quickly.

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Oferta

- Competitive salary + sales commissions + quarterly bonus;
- 2 weeks training at South Africa (Cape Town);
- Direct contract with the client;
- Location: Lisboa, Laranjeiras;
- Regime: Hybrid (1/2 days per week home office);
- Schedules: Monday - Friday from 8am – 5pm or 9am-6pm.
- Free Friday lunch.

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