Italian Customer Support (M/F) - Lisbon

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Italian Customer Success Manager (M/F) – Lisbon

Are you fluent in Italian and passionate about hotel tech sales? We have the perfect
opportunity for you!

Reports To
Global Customer Success Lead

This is what you tell people at parties:
I am working at an international super-fast growing tech company and we are revolutionizing hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world!

Your role:
You will be responsible for helping our existing customers leverage the full power of
RoomRaccoon by upselling a range of upgrades. These upgrades range from our own premium services including automated customer upselling and entry-level revenue management to integrations with an extensive marketplace of connectivity partners covering accounting automation, point of sale, door lock, third-party revenue management software, and much more. Your primary responsibilities will be:
• Selling upgrades to our extensive range of Dutch-speaking hoteliers;
• Following up internally generated leads by our dedicated customer content marketing team
within agreed response times;
• Managing your lead pipeline, never losing a deal opportunity out of sight;
• Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
• Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added
benefits.
• Develop a deep understanding of our product suite and competitor pricing and product
offering.
• You will spend your days showcasing RoomRaccoon hoteliers how to get the very best of our
product and how the many upgrades we offer can enable them to further level-up their hotel
operations, saving them time, and costs and generating more revenue!

You will be accountable for:
1. Your Monthly Sales Target
2. Call Targets (as detailed in personalized performance report)
Our perfect fit has/is:
• Fluent in Italian
• Organised
• Efficient
• Results Orientated
• Proactive
• Competitive
• Clear Communicator
Benefits:
• Working in a vibrant international fast-growing company
• Unlimited learning & growth potential
• Your ideas and performance making a big difference in our organization and the global hotel
industry
• Work hard, Play hard mentality. We love celebrating successes together!
• Employee Equity Scheme
• Regular trips to Europe for trainings & celebrational ceremonies (International Week)
• Annual RoomRaccoon Hotel Experience
• Friday lunches are on us
• Annual salary increases
• Training & Development opportunities

We offer:
• Competitive salary + sales commissions + quarterly bonus;
• 2 weeks training at South Africa (Cape Town);
• Direct contract with the client;
• Office Location: Lisboa, Laranjeiras;
• Regime: Hybrid (1/2 days per week home office);
• Schedules: Monday - Friday from 8am – 5pm or 9am-6pm.
• Free Friday lunc

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Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.