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German Service Agent - Lisbon (M/F)

2023-05-16 Lisboa Call Center, Apoio Ao Cliente Ref: 241-000896-1

Adecco HR through it's shared service center team is currently looking for a German Service Agent (M/F), for one of its clients in the Sports and Betting Sector:


Clarifies any doubts/issues related with company’s service and products (sports betting and casino products)
and clients accounts, through support channels;
• Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);
• Approaches site visitors proactively, demonstrating readiness to clarify any questions about their visit;
• Identifies suspicious behaviors on customers activities;
• Supports on identification of site issues and reports them to the technical team;
• Identifies improvement opportunities in company’s service and products;
• Collects and conveys customer feedback and suggestions.
• The Middle Junior Agent coaches and mentors the new/junior agents;
• The Floor Walker Agent (Senior Agent) coaches and mentors the new/junior agents, is responsible/specialist in
specific tasks, and assumes the role of team leader when there is none. He is the one who will help other
colleagues in real time during a shift not covered by Team Leader or manager.


• Previous work experience in Customer Support activities
• Strong knowledge of Sports (Football, Tennis, Basketball…)
• MS Office proficiency
• Team Player
• German (C2/C1) and English proficiency (Level B1)
• Strong knowledge of iGaming


We offer:
• Direct Contrat with the Client + Competitve offer + Benefits;
• Opportunity to work for a growing company with an amazing culture;

Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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