2023-05-16 Lisboa Call Center, Apoio Ao Cliente Ref: 241-000896-1
Adecco HR through it's shared service center team is currently looking for a German Service Agent (M/F), for one of its clients in the Sports and Betting Sector:
Clarifies any doubts/issues related with company’s service and products (sports betting and casino products)
and clients accounts, through support channels;
• Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);
• Approaches site visitors proactively, demonstrating readiness to clarify any questions about their visit;
• Identifies suspicious behaviors on customers activities;
• Supports on identification of site issues and reports them to the technical team;
• Identifies improvement opportunities in company’s service and products;
• Collects and conveys customer feedback and suggestions.
• The Middle Junior Agent coaches and mentors the new/junior agents;
• The Floor Walker Agent (Senior Agent) coaches and mentors the new/junior agents, is responsible/specialist in
specific tasks, and assumes the role of team leader when there is none. He is the one who will help other
colleagues in real time during a shift not covered by Team Leader or manager.
Requirements:
• Previous work experience in Customer Support activities
• Strong knowledge of Sports (Football, Tennis, Basketball…)
• MS Office proficiency
• Team Player
• German (C2/C1) and English proficiency (Level B1)
• Strong knowledge of iGaming
We offer:
• Direct Contrat with the Client + Competitve offer + Benefits;
• Opportunity to work for a growing company with an amazing culture;