2023-05-19 Lisboa Administrativo, Secretariado, Receção Ref: 155-001979-3
The work of the team follows a set process, for a variety of different tasks and this will include
Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines.
• First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments.
Accurate, timely and efficient data entry of insurance risks as standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring.
Ensuring constant superb quality output by performing regular Quality Audits.
Testing and supporting UAT as well and new administrative tools, processes and documentation
Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
Delivering exceptional service standards/KPI’s.
Supporting data cleansing and mass change processing projects.
Preparing management information reports as requested using various reporting tolls and methods.
Participating and providing support to process improvement projects.
Participating and support the implementation in continuous improvement or change project work.
Contributing to technical support and procedural best practice and support.
Providing new ideas and support the team leader and coordinator regarding execution.
Providing support to other teams to cover absences and peak workloads.
You will ideally have experience of working in call center/ customer service area, ideally in a multi-national, multi lingual environment. This could include work experience as part of a training programme but is not essential. Experience in insurance is an advantage.
Evidence of an interest in a career in administration, insurance or shared services is required;
You will have a Baccalaureate qualification;
Fluent in French and English (mandatory).
You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.
12 month project;
964€/per month gross + Language Allowance: 83€ + Food Allowance: 9€/per day (in meal card)