Administrative Contact Center (M/F) - English

Adecco Human Resources is recruiting a Contact Center Administrative for one of its clients specialized in the Rent-a-car area in Oeiras

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Funções

• Give support to our Call Center based in Braga and to the Sales department as back office, that is, all requests for escalations related to rent a car activity;
• Organizational Skills: Ability to manage the workflow and ensure that all tasks are completed within the established deadline;
• Experience in customer service: be able to manage customer expectations and help the team solve problems efficiently;
• Ability to work with multiple technology platforms to manage customer service team operations

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Requisitos

• Knowledge of the car rental industry and company policies. Be able to make quick and effective decisions to solve common rent-a-car problems;
• Communicate clearly with the team and customers;
• Excellent interpersonal skills and ability to lead and motivate a customer service team;
• Experience with Gmail, Word, Excel and SalesForce.
• English (fluent)

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Oferta

- Initial and ongoing training;
- Direct labor contract with the client;
- Working hours: Monday to Friday from 09h00-18h00;
- Work place: Quinta fonte, Oeiras
- Work model: Hybrid

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Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.