2023-05-26 Braga Finanças, Contabilidade, Auditoria Ref: 252-000214-1
Adecco Human Resources is, through it's Shared Service Center Recruitment team, currently searching and hiring Nordic Language speaking candidates, fluent in English for a role of Cash Collection junior or specialist in Oeiras.
•Manage customer/account queries to ensure sales ledger balances are clean on customer account;
•Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
•Notify Markets of uncollectable debt risks & mitigate where possible;
•Collection activities based on Market Collection Strategy;
•Respond to incoming collection concerns from the customer and internal stakeholders;
•Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
•Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
•Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
•Execute identified business and internal controls of Collections processes;
•Review and propose updates, through company, to the Standard Routines due to legal or process changes.
•Degree in Business, Finance, Economics or similar;
•Previous experience in Collection or Finance area is an advantage;
•Proficiency in English and Swedish and Danish - Finnish and Norwegian are a plus;
•Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
•Strong problem solving and analytical skills;
•High Customer Service skills;
•Able to propose and implement improvements in procedures.
•Opportunity to work in a reference company in its sector;
•Salary conditions compatible with professional experience;
•Dynamic and versatile work environment;
•Work contract with our client;
•Initial and continuous training.
Location: Linda-a-Velha, Oeiras.