Operations manager French - English Speaker AVEIRO
2023-08-29 Aveiro Call Center, Apoio Ao Cliente Ref: 252-000283-1
Our client is a French multinational BPO company that is making business more human for the world’s most exciting brands. By joining us, you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 👉 As a French-Speaking Operations Manager, you will: Supervise a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed. Support and analyse project budget and resource allocation. Handle day to day operations with focus on analytics, coaching, recognition, and performance management Interact regularly with the clients to share updates, lead operational and project/ program level reviews. Be responsible for client and employee satisfaction and reduce attrition by working closely with HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results. Be operationally focused with solid understanding of the workflow with skills to handle client interactions. Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. 🧑🧑💻 What's expected from you Have a degree in Business Management or related field. Have an excellent French level (oral and written) and fluency in English. Have previous experience working with cross-functional teams. Experience with operations management environment Have excellent verbal and written communication skills and very good Ms Office (Excel) knowledge. ⭐️ What we offer you: Strong compensation package (14 monthly payments per year plus bonus) Personal and career development programs and mentoring to develop skills. Flexible Schedule from Monday to Saturday Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more! Workplace: Work on-site in Aveiro, Portugal
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