Senior Team Leader - French - AVEIRO

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Our client is a French multinational BPO company that is making business more human for the world’s most exciting brands.  By joining us, you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 

👉 As a Senior Team Leader for a Streaming Project French you will:

Motivate as a leader, controlling turnover and retaining potential and motivated team members
Monitor and report team performance (correct call treatment, case treatment.)
Give advisors and team leaders feedback on their individual performance to improve and motivate their daily work
Develop strategies for improvement of results/LOB upon need
Distribute and balance the workload over the advisors and team leaders.
Distribute tasks between agents and coaches managing the work calendar
Make sure processes and procedures are up to date.
Offer support in critical problems (case escalations, emergencies, customer complaints).
Take care of logistic problems (office supplies, general working conditions).
Responsible of team administration
Perform other tasks/duties as assigned by management depending on service needs
Collect metrics, analyze these and report to customer / management / quality team.
Provide other reports to management, as needed.
Review of the data with PM and support preparing actions accordingly

🧑🧑💻 What's expected from you  

Have an excellent French level (oral and written) and fluency in English
Have 1 year of previous experience in managing a team (Costumer Service is a plus)
Have the ability to adapt to a fast-paced industry
Have strong analytics and coaching skills
Have good communication skills and are a team player and empathetic


⭐️ What we offer you:
Strong compensation package (14 monthly payments per year plus bonus)
Personal and career development programs and mentoring to develop skills.
Flexible Schedule from Monday to Saturday

Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
Workplace: Work on-site in Aveiro, Portugal

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Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.