Customer Service Agent (M/F) – German Speakers

2023-09-11 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001006-1

Are you a German speaker looking for a new challenge in sunny Lisbon?
We are currently recruiting customer service agents for our I-Gaming client for the office in Parque das Nações, Lisbon.

Funções

Communication:
Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the
promises. Read and listen to the customer’s problem carefully, then answer their question.

Drive improvements:
Seek constantly for improvements to exceed customer’s expectation and help company to grow;

Performance – Quality, Customer Focus and Productivity
Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to
our customers;

Self-development
Take ownership for your development. Look for opportunities to grow.

FUNCTIONAL COMPETENCIES
1. Empathy
2. Analytical thinking
3. Listening
4. Accuracy
5. Stress Resistance
6. Verbal Communication

FIXED COMPETENCIES
1. Delighting Customers
2. Teamwork
3. Continuous Improvement
4. Integrity

Requisitos

- Fluent in German and English;
- Previous experience in call center environment, wanting to learn!
- Good comunication skills.

Oferta

- Direct contract with the client company;
- Base Salary + Food allowance + Annual bonus;
- hybrid working method (2 days at home);
- Rotating schedule (from 7am to 10pm, rotative MON-SUN)

Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.