Team Leader for Online Pet Shop – Polish Speaker

2023-09-15 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001014-1

Adecco Human Resources through its specialization in Shared Service Center is currently hiring a Team Leader for the Polish Market.

Funções

As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

As a Team Leader, you will:
• Supervise, monitoring and develop a team of Customer Advisors;
• Closely monitor the SLA’s and KPI’s of the project;
• Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team;
• Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance;
• Create an inspiring team environment with an open communication culture;
• Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

Requisitos

• Native or proficient in Polish (C1/C2) and other language is a plus;
• Fluency in English (B2);
• 1 year of previous experience in management a multilingual team (CC is a plus);
• Ability to adapt to a fast-paced industry;
• Strong analytics skills;
• Excellent guidance & coaching skills;
• Good communication skills;
• Focus on business improvement.

Oferta

• Competitive base salary according to experience;
• Meal allowance paid in voucher card;
• Transportation allowance;
• Performance-based bonus;
• Private Health Insurance with a dental care plan;
• Continuous development and career growth opportunities on a local and global level.

In case you're interested,make sure to send your updated CV.

Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.