French/English Client Services Officer - Lisbon

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📢 Are you keen on back-office tasks and passionate about Costumer Service? We're looking for French and English speakers to work for our client, an Insurance Company!

💻 Your daily mission will be advising and assisting insureds via phone and e-mail regarding the payments of their benefits, managing customer relations and contributing to clients' satisfaction. You'll also be responsible for the administrative management of the insured's contracts and health benefits.

☑ Profile
- You speak fluent French and English since you will be working with French-speaking clients;
- You are passionate about Customer Service;
- Previous experience in the insurance sector is an asset.

📄 Details

💼 Direct contract with the client
📝 Continuous training
💰 Base monthly salary: 1100€ multiplied for 14 months
🍲 Meal allowance: net 8€ per worked day
🚎 Transport allowance: 35€ per month;
📈 Annual bonus based on recurring results up to 150€ + quarterly team bonus up to 180€
↔ Possibility of internal mobility (according to the eligibility criteria)
🏥 Free family health / life insurance from day 1
🕑 Working hours/patterns: 40 hours per week, Monday to Sunday (one weekend worked every other month, after 4 months of presence), rotating shifts (8:00 AM to 5:00 PM / 9:00 AM to 06:00 PM / 10:00 AM to 19:00 PM); Saturday and Sunday: payment 50% and Bank holidays: payment 100% + 1 day off; Employees keep 2 consecutive days off when they will work during the weekend
🏠 Telework charter : possibility of working remotely after 6 months of seniority within the group 2 days per week (up to 3 days for pregnant women or people who have a child under 8 years old)
📍 Work at the office: Av 5 de Outubro (Lisbon)

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