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Patient Inbound Support Specialist -Italian

2024-02-15 Porto Call Center, Apoio Ao Cliente Ref: 212-000348-1

Apply now as a Support Specialist for Italian patients who struggle with Diabetes - Inbound/Chat/Email

Are you passionate about making a meaningful impact on patients' lives? We are seeking dedicated individuals to provide exceptional support to patients with diabetes. If you are empathetic, a great communicator, and speak Italian, we want to hear from you!

Role Overview
As a Patient Support Specialist, your primary responsibility will be to provide assistance to patients with diabetes through inbound calls, chat, and email. You will play a crucial role in:

- Identifying patient needs;
- Clarifying doubts or questions related to diabetes electronic devices;
- Handling complaints and resolving issues;
- Performing back-office tasks as needed;

Advanced level of Italian (C1 at least);
A good knowledge of English (B1 at least);
Excellent communication and interpersonal skills;
Empathetic and patient-focused attitude;
Ability to work effectively in a team;

Training and Work Modality
Training will be conducted in a physical classroom setting.
Training hours: 9:00 to 18:00.

Work model will transition through three phases:
On-site training and initial weeks until candidates are fully competent in their tasks.

Hybrid model - Candidates will work in the office two days a week after successfully completing the physical training phase.

Work-At-Home (WAH) - Candidates may have the opportunity to work permanently from home after a successful transition from the hybrid phase.

Initially from Monday to Friday, 06:00 to 18:00 (8h/day in shifts; 2 days-off a week).
Eventually it will be required a 24/7 availability (although weekends and night shifts are less common)

Contract details
Direct employment with the client
Gross Salary: €820.00 per month.
Language Bonus: €350.00 per month.
Meal Allowance: €6.41 per day.

Note: the bonuses are fixed for every month

All necessary equipment will be provided by the client

Ready to Make a Difference?
If you are enthusiastic about helping patients with diabetes and are adaptable to changing work modalities, we invite you to join our team. Apply today and be part of a rewarding mission to support patients in managing their health.

Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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