2024-02-15 Porto Call Center, Apoio Ao Cliente Ref: 212-000348-1
Apply now as a Support Specialist for Italian patients who struggle with Diabetes - Inbound/Chat/Email Are you passionate about making a meaningful impact on patients' lives? We are seeking dedicated individuals to provide exceptional support to patients with diabetes. If you are empathetic, a great communicator, and speak Italian, we want to hear from you! Role Overview As a Patient Support Specialist, your primary responsibility will be to provide assistance to patients with diabetes through inbound calls, chat, and email. You will play a crucial role in: - Identifying patient needs; - Clarifying doubts or questions related to diabetes electronic devices; - Handling complaints and resolving issues; - Performing back-office tasks as needed; Requirements Advanced level of Italian (C1 at least); A good knowledge of English (B1 at least); Excellent communication and interpersonal skills; Empathetic and patient-focused attitude; Ability to work effectively in a team; Training and Work Modality Training will be conducted in a physical classroom setting. Training hours: 9:00 to 18:00. Work model will transition through three phases: On-site training and initial weeks until candidates are fully competent in their tasks. Hybrid model - Candidates will work in the office two days a week after successfully completing the physical training phase. Work-At-Home (WAH) - Candidates may have the opportunity to work permanently from home after a successful transition from the hybrid phase. Schedules Initially from Monday to Friday, 06:00 to 18:00 (8h/day in shifts; 2 days-off a week). Eventually it will be required a 24/7 availability (although weekends and night shifts are less common) Contract details Direct employment with the client Gross Salary: €820.00 per month. Language Bonus: €350.00 per month. Meal Allowance: €6.41 per day. Note: the bonuses are fixed for every month All necessary equipment will be provided by the client Ready to Make a Difference? If you are enthusiastic about helping patients with diabetes and are adaptable to changing work modalities, we invite you to join our team. Apply today and be part of a rewarding mission to support patients in managing their health.
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