2024-01-16 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001127-1
Are you a German and English speaker looking for a new professional challenge in sunny Lisbon, for an international Sports client? ☑Your purpose: Purpose of Role: Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions. The role in a nutshell: The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites. ☑Requirements: Maintain agreed service levels for the DE labels; Support the DE hotline; Liaise with players on account related issues, resolving problems and ensuring high levels of customer care; Handle customer documents as part of the KYC or risk prevention flow; Review customer withdrawals within the agreed time frames; Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures; Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems; Analyze records of Affiliate accounts, to ascertain whether there are any irregularities; Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care; Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud; Help maintain quality control and customer care through analysis of player contact; Investigate risk issues relating to third party processors; Check gaming history. ☑We offer: - Direct and permanent contract with the final client; - Great work/salary conditions; - MON-SUN, rotative 8h/day from 7h -22h; - 2 days at home and 3 at the office per week (Parque das Nações). If you have what it takes for the role, game on! ♠
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.