German Customer Protection Agent (M/F) - Lisbon

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Are you a German and English speaker looking for a new professional challenge in sunny Lisbon, for an international Sports client?


☑Your purpose:

Purpose of Role:
Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.

The role in a nutshell:
The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.


☑Requirements:

Maintain agreed service levels for the DE labels;
Support the DE hotline;
Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
Handle customer documents as part of the KYC or risk prevention flow;
Review customer withdrawals within the agreed time frames;
Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures;
Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
Investigate financial irregularities on accounts;
Work with colleagues in other departments to resolve account-related issues and prevent fraud;
Help maintain quality control and customer care through analysis of player contact;
Investigate risk issues relating to third party processors;
Check gaming history.


☑We offer:
- Direct and permanent contract with the final client;
- Great work/salary conditions;
- MON-SUN, rotative 8h/day from 7h -22h;
- 2 days at home and 3 at the office per week (Parque das Nações).

If you have what it takes for the role, game on! ♠

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Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.