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Agent (Translation Services) - FRENCH - remote

2024-04-02 Lisboa Call Center, Apoio Ao Cliente Ref: 139-002784-1

Do you consider yourself a person that likes translation? Do you speak different languages?
We're looking for a Translation Agent - FRENCH, to support our prestigious client.

What are gonna be your main responsabilities:

- Should be willing to work from office or from home, immediately post onboarding
- Review text submitted in English and complete the language translation to meet the quality parameters share by the client.
- Thoroughly check content with quality and accuracy
- Escalating questions/issues regarding the process to the quality analyst or team lead.
- Your primary interaction is within your own team: Quality and your direct supervisor
- The decisions that you make impact not only on your own work but also has a direct impact on the client customer and are closely supervised
- You will be an individual contributor as a part of a team
- This role requires flexibility to work in rotational shifts and week-offs if applicable.
- Understand and act in compliance with Accenture and its client policies and procedures on Data Protection

What are we looking for?

- Good Written and verbal communication (B2 and above)
- Adaptable and flexible
- Ability to learn quickly through self-study, classroom, and hands-on experience.
- Good Process-orientation
- Commitment to quality
- Able to navigate and use client or Accenture shared applications (web based or freeware) and the ability to use basic applications.
- Ability to effectively and efficiently complete difficult goals or assignments, The process of working through the details of a problem to find a solution.
- Ability to verbally engage with internal stakeholders to share opinions or information to convey meaning, share understanding, or promote action
- The process of working through the details of a problem to find a solution
- Demonstrate passion for delivering a positive customer experience, and maintain composure in difficult situations
- Flexible to work in night shifts and rotational week offs

Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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