Workday Support Agent - Oeiras

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Position Overview:
We are the driving force behind Workday supporting our network of diverse countries. As a
Workday Support Agent at Europcar, you will play a crucial role in supporting end-users in their
daily use of Workday, making sure their questions are answered in a timely and efficient
manner. This is a permanent position.

Responsibilities
As a Workday Support Agent, you will:
- Act as Workday ambassadors to promote Workday.
- Support Workday end-users by answering to their queries on time and at the
appropriate level of quality.
- Guide end-users to help them resolve difficulties by themselves.
- Document cases resolution and close cases according to established procedures.
- Facilitate end-user training on specific topics or campaigns.
- Take part in communicating on Workday features, tips & tricks, and campaigns on a
weekly basis through various channels.
- Continuously develop the required technical skills and behaviors to deliver at the highest standard.
- Be forceful in proposing improvements and additional features to deliver more value at group and country level.
- Be the guardian of Europcar’s Workday Guiding Principles, supporting end-users
keeping in mind global and aligned to the company strategic needs.
- Stay up-to-date with Workday updates and best practices to ensure continuous
improvement.
- Internal and External Relationships
- Internal: main interactions with function / country HR representatives, and countries’
leadership teams.
- External: Workday, Consulting firm involved in the implementation of Workday
- Previous Experience
- 1 to 3 years in similar activities
- Business school
- Knowledge of Workday HCM is a plus

Key skills
Fluent in English
Attention to details
Trustworthiness and ethical integrity
High sense of organization and management of priorities
Calm under pressure
Strong communication skills
Tech savvy
Continuous learning mindse

Offer:
- Direct contract with our client;
- Base Salary + Meal Allowance + Home Office allowance
- Fixed Schedules - Monday to Friday (4x per month at the office)
- Location: Oeiras

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