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Services Ordering and Invoicing Officer

2024-05-09 Lisboa Call Center, Apoio Ao Cliente Ref: 139-002816-1

Are you looking forward to inovate in your professional life? Check out what we have to introduce to you.

Responsibilities - your mission
For the following scope of Airbus Services: Training, Airframe & Upgrades, Digital solutions,
Consulting, Flight Operations, Maintenance & Engineering, the Job holder is in charge of:
● Managing accurate and timely administration of Airbus SAS Services business
● Services orders acknowledgment, validation, acceptance, creation and follow-up
● Services invoicing
● Creating and sending invoices and statements to customers
● Checking the data input to ensure the accuracy of the final bill
● Fixing billing errors by issuing credit notes
● Handling customers' ordering and billing queries
● Ensuring:
● all processes follow internal and international business standards
● revenues are booked to the rightful budget destination
● Using Airbus reporting system and providing monthly status:
● by service and product line
● For orders lead-time (Acknowledge and Acceptance lead time) and invoices
● For the list of missing documents (purchase order, service delivery notification,
etc.) to each Service Line (operating unit)
● Keeping database(s) up to date (customer service catalog)
● Assisting Training Contract Managers on its daily activities (creation, follow-up and closure
of free of charge orders)
● Contributing to Airbus financial targets by securing revenues.
● Acting in compliance with the Process SE.AS.01 “Sell Aircraft and Services”; takes part as
required to internal/external regulatory audits; aims at delivering on time and on quality;
strictly follows E&C and Export Control guidelines.

Requirements - our ideal candidate will have
● Customer focus
● Team player
● Solution/improvement oriented
● Integrity
● Good interpersonal communication skills in English
● Feedback culture
● Autonomous
● Rigorous, accountable
● Strong organizational /analytical skills
● Knowledge of SAP, MS Office and G Suite
● Administration experience is a plus
● Ability to work under pressure, to manage conflicts

● Aerospace sales contracts
● Contract Management
● Monitoring customers obligations
● Interact and Influence
● Stakeholder management
● Anti-Corruption
● Ethics & Compliance Fundamentals
● Export Control Basics
● Drive Improvement, Quality & innovation
● Sell process
● Basic Financial understanding
● Customer expectations & needs
● A/C Support & Services & Purchase Agreement
● Customer Service Basics
● Contract Administration for Support & Services
● Project Management Fundamentals
Benefits - what’s in it for you
● The chance to work in a multicultural environment.
● The opportunity to grow your skills and capabilities thanks to our Airbus learning offer
(digital solutions, classroom sessions, certified training....) and career opportunities across
the globe.
● A hybrid working model, allowing you to combine onsite and offsite work.
● A modern office at Parque das Nacoes, well connected to public transportation.
● A motivated and fun crew to grow and build and shape the GBS together.
● An intense and exciting onboarding experience.
● Work in a balanced environment: Beyond the many benefits offered to its employees,
joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we
support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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