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Operations Manager | Customer Support

2024-05-10 Porto Call Center, Apoio Ao Cliente Ref: 252-000456-1


📣We are looking for an Operations Manager fluent in English for a client in the Porto area.

Are you someone interested in managing high-volume teams, with a commercial attitude and a willingness to negotiate?

Then this is the opportunity for you!

🏁Responsibilities:
- Managing the team and ensuring the development and growth of its employees;
- Maintaining continuous communication with the client to negotiate agreements, measuring and ensuring customer satisfaction;
- Carrying out qualitative and quantitative analysis, with proposals for improving processes and structure in terms of human, technological and organizational resources;
- Control planned activities by detecting deviations and implementing procedures and actions with the aim of increasing individual and team performance levels;
- Organize the current and future operational structure, with precise forecasts and assignment of defined responsibilities;
- Control and monitor the invoicing of services, staff costs and suppliers, ensuring compliance with the procedures established for this purpose;
- Meet the annual budget and ensure profitability;
- Ensuring a correct annual forecast.



🎯 You need to be:
❕ Fluent in English (at least a C1 level) and good knowledge of French/Italian/German/Spanish;
❕ Minimum Studies: Bachelor's or Master's degree in Economics or similar;
❕ Knowledge of customer management;
❕ Previous experience in Contact Center or Sales.
❕ Leadership Skills and Team Player attitude;
❕ Customer focused with excellent communication skills;
❕ Good computer skills including Microsoft Office (EXCEL=Mandatory);


Don't miss this opportunity and apply!


Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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