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German Customer Support || Lisbon

2024-05-13 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001261-1


Are you passionate about providing excellent customer service? Do you thrive in a multicultural environment where every day brings new challenges and opportunities? If so, we want you to join our team in vibrant Lisbon as a German Customer Advisor!

YOUR ROLE:
▶ Backoffice position: you will not deal with clients; only with lawyers and legal officers.
▶ Verify if transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights, under the regulation, have not been respected should contact the body in the country where the incident took place.
▶ Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels. 

REQUIREMENTS:
German native (mandatory) + English (B2)
☝ Customer Service experience (preferable)

WHAT WE OFFER:
☑ Base Salary: 1100€ (x14 months)
☑ Meal Allowance: 7,23€ (per day)
☑ Performance Bonus: 175€ (12x months)
☑ Position Bonus: 75€ (12x months)
☑ Transport Bonus: 20€ (per month)
☑ Heath Insurance since the 1st day
☑ Relocation Package (apartment room + Reimbursement of Airfare)
Direct contract with the client


Ready to Join Us?

If you're ready to embark on an exciting journey with us and make a positive impact, we want to hear from you!
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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