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French Consumer Engagement Advisor || 100% REMOTE

2024-07-04 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001295-1


Join Our Team as a French Consumer Engagement Advisor!

Are you passionate about helping others and fluent in French? Do you dream of a career that offers the flexibility to work from the comfort of your home?

Look no further! 👀

We're seeking a dynamic and enthusiastic French Consumer Engagement Advisor to join our remote team in Portugal.

Your Responsibilities:
▶ Respond to customer queries phone and written channels in a timely and accurate way.
▶ Identify customer needs and help customers use specific features.
▶ Report product malfunctions.
▶ Encoding internal databases with information about consumer’s request.
▶ Share features requests and effective workarounds with relevant stakeholders.
▶ Inform customers about new features, functionalities and campaigns.
▶ Follow up with customers to ensure their issues are resolved.
▶ Gather consumers feedback and complete a FAQ database and a knowledge-based documents.
▶ Treat serious and sensitive consumer contacts following the specific guidelines.
▶ Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer.

What we are looking for:
▶ Native or Fluent French + Fluent in English (mandatory)
▶ Excellent Communication skills
▶ Previous Experience in the field (not mandatory)

What we offer:
Base salary: 1100€
Meal Allowance: 6,40€ (meal card – tax free).
Performance bonus: Variable up to 7% of gross annual salary (paid monthly).
Flex-ben: 3%-4% of gross annual salary (You can use this value in a list of things presented by the company.
☑ Health Insurance (after 3 months).
☑ All the equipment will be provided by the client.
Direct contract with the client (9 months).

SCHEDULE: 100% REMOTE (Monday to Saturday - 08H00 to 21H00)


Ready to embark on a rewarding remote career? Join us in making a difference, one customer at a time. We can't wait to welcome you to our team! 🚀



Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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