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Collection Agent (M/F) - French

2024-07-10 Oeiras, Lisboa Call Center, Apoio Ao Cliente Ref: 139-002868-1

Are you highly motivated and looking for an experience in logistics, at a company that encourage initiative, and empower talents to evolve in their career?

Then this offer is for you!

Your role:

Reporting directly to the Collections agent, you will perform several accounting and treasury tasks to the subsidiaries working with SSC Portugal.

What are going to do:

• Client portfolio management in a multinational environment;
• Ensure payment deadlines are met;
• Receiving customer complaints and forwarding them to the respective subsidiaries;
• Obtaining missing accounting information from clients - telephone and email;
• Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;
• Properly record all complaints received either by phone or email,
• Follow-up on customer accounts;
• Identify solutions to the problems presented;
• Establish a network of internal (SSC and Subsidiary) and external contacts (Customers).

What are we looking for:

• Fluency on Excel (advanced excel) and SAP;
• Language: French mandatory (Minimum: C1), English B2;
• Experience in cash-collection or in similar position, at least 3 years (experience within a shared service environment would be a plus);
• Good knowledge in finance.

We are seeking people who:

• Have attention to detail and accuracy;
• Have good verbal and written communication skills;
• Have ability to work under pressure while thinking objectively;
• Have leadership capacity and assertiveness;
• Are rigorous, have strong analytical capabilities and ability to solve problems;
• Have adaptability, autonomy, and proactiveness capacity;
• Have strong commitment, motivation, and high enthusiasm;
• Have customer orientation.

If this position interests you, don't hesitate to apply! We would love to meet you.

Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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