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Quality Control

2024-09-01 Lisboa Call Center, Apoio Ao Cliente Ref: 139-002911-1


Do you consider yourself a leader?
We're looking for a Quality Control - to support our prestigious client.

What are gonna be your main responsabilities:

•         Perform quality checks on completed analyst/senior analyst files
•         Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes
•         Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures
•         Provide KYC SME guidance to Analysts / Senior Analysts
•         Identify / escalate process gaps / issues and work with QC/Process team to rectify
•         Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation
•         Establish and maintain excellent working relationships with stakeholders at all levels

Your responsabilities

•         Educated to Degree Level
•         Minimum of 3 years’ experience of working within a KYC/AML environment
•         Minimum of 1 years’ experience within Quality Control
•         Relevant financial service experience, ideally within risk, compliance or financial crime.
•         Knowledge or experience of working with commercial or investment banking is desirable
•         Ability to research, making use of the Internet and on-line systems
•         Knowledge of the regulatory environment is highly desirable
•         Excellent written and verbal communication skills
•         Fluent English –B2 minimum
•         Drive, Determination and Passion to succeed
•         Strong Attention to detail & an analytical insight
•         Detail oriented, with the ability to work independently and multi-task effectively
•         Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.

Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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