2024-09-01 Lisboa Call Center, Apoio Ao Cliente Ref: 139-002911-1
Do you consider yourself a leader? We're looking for a Quality Control - to support our prestigious client. Your main responsabilities are going to be: • Perform quality checks on completed analyst/senior analyst files • Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes • Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures • Provide KYC SME guidance to Analysts / Senior Analysts • Identify / escalate process gaps / issues and work with QC/Process team to rectify • Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation • Establish and maintain excellent working relationships with stakeholders at all levels Our requirements are: • Educated to Degree Level • Minimum of 3 years’ experience of working within a KYC/AML environment • Minimum of 1 years’ experience within Quality Control • Relevant financial service experience, ideally within risk, compliance or financial crime. • Knowledge or experience of working with commercial or investment banking is desirable • Ability to research, making use of the Internet and on-line systems • Knowledge of the regulatory environment is highly desirable • Excellent written and verbal communication skills • Fluent English –B2 minimum • Drive, Determination and Passion to succeed • Strong Attention to detail & an analytical insight • Detail oriented, with the ability to work independently and multi-task effectively • Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Our offer is: • Competitive salary; • Meal allowence of 7,63€ per worked day; • Shuttle; • Monday to Friday from 09h to 18h; • Located in Lisbon. If you have what it takes, apply now!Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.