2024-09-17 Porto Call Center, Apoio Ao Cliente Ref: 241-001380-1
📢 Are you ready to be our nextResolution Customer Support Representative? We're seeking a dynamic individual who thrives on accuracy and enjoys the thrill of financial operations. As a Resolution Customer Support Representative, you'll play a pivotal role in ensuring that the clients needs and issues are supported! RESPONSIBILITIES: ▶ Executes complex transactions for NFC customers ▶ Provides guidance to facilitate transaction execution​ ▶ Develops and communicates mitigation plans for issues identified ▶ Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders ▶ Assists in legal case support to ensure ability to minimize penalties and decreased customer experience ▶ Provides support to sales on any questions that may arise when a customer is activated KEY SKILLS: 👉 Language skills: English mandatory 👉 Other internacional languages are a plus! 👉 Experience in Customer Support and Claims 👉 Good communication skills OFFER: ✔ Opportunity to work in a reference company in its sector ✔ Base salary + Meal Allowance: 8,32€ ✔ Hybrid regime (after 2nd month) ✔ Work contract with client ✔ Health insurance 📍 Porto - Leça do BalioPorque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.