2024-10-28 Matosinhos, Porto Finanças, Contabilidade, Auditoria Ref: 252-000545-1
📢 Are you ready to be our next Resolution Customer Support Representative? We're seeking a dynamic individual who thrives on accuracy and enjoys the thrill of financial operations. You will play a pivotal role in ensuring that the clients needs and issues are supported! RESPONSIBILITIES: ▶ Executes complex transactions for NFC customers ▶ Provides guidance to facilitate transaction execution ▶ Develops and communicates mitigation plans for issues identified ▶ Provides escalations that need immediate end-to-end resolution and feedback to customers and internal stakeholders ▶ Assists in legal case support to ensure ability to minimize penalties and decreased customer experience ▶ Provides support to sales on any questions that may arise when a customer is activated KEY SKILLS: 👉 Language skills: English mandatory 👉 Other internacional languages are a plus! 👉 Experience in Customer Support and Claims 👉 Good communication skills OFFER: ✔ Base salary + Meal Allowance: 9€ ✔ Direct contract with the client; ✔ Schedule: 08H-17H or 09H-18H with a hybrid regime (after the 2nd month); ✔ Extensive Benefits Package; ✔ Development opportunities; ✔ Integration into a dynamic and motivated team; ✔ Training and professional development opportunities. Apply now with your updated CV and embark on your next adventure! 💼Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.