Italian Customer Service - Lisbon

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Are you a Italian speaker looking for a new opportunity in Sunny Lisbon?
We have the answer for you - as an Customer Service Agent for a medical technology company.

About the Role:
- You will play an integral part in supporting our Business Units of the Italian direct market.
- Check orders, enter quotations in ERP, control stock availability and prices, record discounts for current promotions, inform customers of delivery times
- Answer telephone calls from the sales force and customers, providing information and support regarding orders and delivery times.
- Provide commercial assistance to sales points and sales force: commercial information, prices, product availability - Process requests for commercial and technical documentation for customers
- Create and update customer accounts in the system
- Handle all customer complaints: non-conforming orders, delivery delays, etc., and record each complaint on the various supports (Agile, etc.)
- Enter all customer credit notes into the ERP system for returns, complaints, stock or price adjustments
- Contact AR for all orders on financial hold and any changes that could have an impact on the payment of customer invoices


Requirements:
- Italian and English fluent
- Qualifications and/or experience in similar roles
- IT tools knowledge: Microsoft suite (Word, Excel, Outlook and Teams)
- Experience working with ERP systems: Oracle preferred
- Soft skills: empathy, conflict management



We offer:
Direct contract with the client: no term
40h per week
Hybrd work in Parque das Nações

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