IT Service Desk Technician with PT, SPN and ENG

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📢 We're Hiring! IT Service Desk Technician 📢
Adecco Recursos Humanos is recruiting an IT Service Desk Technician fluent in Portuguese, Spanish, and English (minimum B2 level) for Accenture, a global leader in professional services. If you’re looking for an opportunity to grow your career in technology and services, this role might be the perfect fit for you!

About Accenture
With over 459,000 professionals across more than 120 countries, Accenture combines unparalleled experience and expertise across 40+ industries to help clients enhance performance and create sustainable value.

Key Responsibilities
🔹 Serve as the first point of contact for customers seeking technical assistance via phone, chat, email, or in person;
🔹 Diagnose, investigate, and resolve Tier 1 technical hardware and software issues;
🔹 Effectively advise and assist customers with appropriate solutions;
🔹 Provide accurate information on IT products and services;
🔹 Escalate unresolved issues to higher support levels;
🔹 Identify and escalate situations requiring urgent attention;
🔹 Collaborate with L2 teams and internal stakeholders to improve training content;
🔹 Maintain high standards of customer service.

Requirements
✅ Advanced level of Portuguese, Spanish, and English (minimum B2);
✅ Grado Superior en Sistemas Informáticos (ASIR) or equivalent technical vocational qualification (highly valued);
✅ 1 year of experience in Helpdesk roles (highly valued);
✅ Strong customer support skills with excellent written and verbal communication;
✅ Ability to diagnose and resolve basic technical issues;
✅ Eagerness to learn, adaptability, multitasking skills, and attention to detail;
✅ High level of professionalism and confidentiality;
✅ Knowledge of ITSM tools, Active Directory, and remote connection tools.

Offer Details
💼 Contract Type: 24x7, rotating weekly shifts;
⏰ Shifts: Most common schedules include:
22:00-06:00
06:00-14:00
14:00-22:00
Split shifts (e.g., 09:00-13:00 & 14:00-18:00 with a one-hour unpaid lunch);
💰 Salary Range: €16K-€19K/year (all-inclusive, including allowances like meal allowance);
🏢 Work Model: 50% office-based, 50% remote.

Why Join Us?
Be part of a diverse and innovative team, where you'll grow professionally and contribute to meaningful projects that shape the way businesses and technology interact.

👉 Apply now and take the next step in your career with Accenture!

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