Italian Team Leader - Remote

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🎉 Exciting Opportunity Alert! 🎉

Ciao, Lisbon! Are you ready to spice up your career with a dash of Italian flair? We're on the lookout for an experienced Customer Service Team Leader, with sales superpowers and a flawless command of Italian and English to join our fantastic team.


Daily tasks:
- Management, support, organization and further development of the assigned team;
- Management of approximately 10 to 20 employees;
- Constant monitoring of team performance and achievement of annual objectives;
- Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how;
- Discussions on performance and objectives with each employee;
- Guarantee quality and quantity standards within the team;
- HR Responsibilities: time and Absence management, involvement in recruiting process.

Requirements:
Native or fluent Italia and English (mandatory).
At least 1 year of experience in team management and in a call center(mandatory)
Languages: French / English (mandatory)
A strong service mentality and customer orientation + Sales oriented
Excellent knowledge of PC- / MS-Office
Great motivation and determination
Strong initiative and implementation
Enthusiasm, team player and positive mindset



What we offer you:
☑ Direct and permanent contract with the client.
☑ Base salary + Meal Allowance
☑ Language Bonus
☑ Performance bonus
☑ Attendance bonus
☑ Flex-ben
☑ Training with a fixed performance bonus
☑ All equipment given
☑ Health insurance with the 4th month of contract
☑ Hybrid or 100% remote!!!

Schedule: Monday to Sunday (Rotative 8H shifts, between 7am to 21pm)
Entry date: immediate!

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Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.