French Consumer Engagement Advisor || 100% Remote

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Join Our Team as a French Consumer Engagement Services Advisor! 🌟

Are you ready to be part of a dynamic and innovative team that puts consumers at the heart of everything we do? If you’re passionate about delivering exceptional service and fluent in French, this is your chance to shine!

What You’ll Do
▶ Respond to customer queries phone and written channels in a timely and
accurate way
▶ Identify customer needs and help customers use specific features
▶ Inform customers of new features, functionalities, and campaigns
▶ Follow up with customers to ensure their issues are resolved
▶ Treat serious and sensitive consumer contacts following the specific guidelines
▶ Ensures Nestlé CES Standard Instructions on consumer complaints handling
process is followed appropriately and in a timely manner
▶ Redirect consumers questions to appropriate stakeholders in case we are unable
to provide an answer directly.

What You Need to Succeed
🚀 Experience in Consumer Relations: You've been there, done that, and know how to handle consumers with empathy and professionalism.
✍️ Advanced Spoken and Written French: Your French skills are next-level, and you’re a pro at clear, compelling communication.

Why You’ll Love This Role
💻 100% Remote: Work from the comfort of your home while being part of an amazing team.
🕗 Flexible Schedule: 8-hour rotating shifts from 8 am to 9 pm, Monday to Saturday – perfect for balancing work and life!

Who We’re Looking For
💡 A problem-solver with a passion for helping others.
💬 Someone who communicates effortlessly and loves connecting with people.
🌍 A self-starter who thrives in a remote environment.

Why Choose Us?
✨ We’re a young, vibrant company committed to empowering talent and creating meaningful connections.
🌱 Opportunities for growth and development.
🌍 Work with an international team that values collaboration, innovation, and fun.

Ready to start your next adventure? Apply now and be part of a team that truly makes a difference! Let’s create extraordinary consumer experiences together.

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Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.