2025-01-14 Lisboa Call Center, Apoio Ao Cliente Ref: 241-001471-1
Join us and Shape Healthier Lives – 100% Remote in Portugal!
Are you passionate about nutrition, making a positive impact and connecting with people? We looking for a Customer Engagement Services Advisor Nutritionist – German Speaker to join our vibrant and diverse team!
What You’ll Do: ▶ Be the first point of contact for customers, responding to queries via phone and written channels. ▶ Share your nutrition expertise by providing clear and accurate information about Nestlé products. ▶ Counsel clients on healthy eating habits for themselves and their families, offering tailored advice on nutrition and dietary needs. ▶ Resolve sensitive and complex cases, always maintaining professionalism and empathy. ▶ Act as a proud ambassador for our iconic brands, keeping customers informed about new products, campaigns, and features. ▶ Collect valuable customer feedback to enhance our FAQs and knowledge base. ▶ Collaborate with stakeholders, sharing insights on health and nutrition to shape informed business decisions. ▶ Adhere to Nestlé’s standards for handling customer complaints efficiently and effectively. ▶ Redirect inquiries to the right stakeholders when necessary.
What Makes You a Perfect Fit? ▶ Native or fluent in German (mandatory) + fluent in English or Portuguese. ▶ Bachelor’s degree in Nutrition, Dietetics, Life Science, Food Science, or a related field. ▶ Up-to-date knowledge of German nutrition standards, institutions, and government strategies. ▶ Expertise in baby and adult nutrition, from first bites to balanced diets. ▶ Strong communication and problem-solving skills, with the ability to multi-task. ▶ Detail-oriented, autonomous, and adaptable in a remote work environment.
What we offer: ☑ A culturally diverse team and local/international exposure. ☑ Flexible working environment tailored to your needs. ☑ Engaging wellbeing activities to support work-life balance. ☑ Competitive salary and performance-based bonuses. ☑ Meal Allowance Card and Flex Benefits – you choose what suits you best! ☑ Discounts through the Nestlé Club with our amazing partners. ☑ Free (and delicious!) coffee at our Lisbon office. ☑ On-site medical support in Lisbon for your convenience. ☑ Continuous learning with e-learning courses and training programs. ☑Career progression opportunities, including international mobility.
Ready to make a difference? Apply now and let’s build a healthier future together – one connection at a time!
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.