Field Delivery Specialist

?? We are recruiting for the position of Field Delivery Specialist ?

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Funções

• Case intake, case management, case prioritization and escalation, performance management and process improvements; • Works in partnership with Regional Delivery Managers and Regional Process Managers to ensure process/policy/system changes & optimizations are implemented; • Leverages control tower reporting to oversee the operation in the region. • Coordinates large ad hoc requests or projects (perform capacity assessment, assess ETA for resolution, agrees on frequency of status updates).

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Requisitos

• Able to engage at Sales Leadership Level
• Process and Execution Knowledge on Service Delivery.
• Excellent analytical and data storytelling skills.

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Oferta

• Contract with Adecco Human Resources;
• The chance to work for a multinational company operating in the field of computer programming;
• Hybrid working system;
• Salary conditions in line with the offer.

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