Cash Collection Specialist - Finnish Speaker

Adecco Human Resources is, through it's Shared Service Center Recruitment team, currently searching and hiring Finnish speaking candidates, fluent in English for a role of Cash Collection junior or specialist in Oeiras.

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Funções

•Manage customer/account queries to ensure sales ledger balances are clean on customer account;
•Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
•Notify Markets of uncollectable debt risks & mitigate where possible;
•Collection activities based on Market Collection Strategy;
•Respond to incoming collection concerns from the customer and internal stakeholders;
•Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
•Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
•Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
•Execute identified business and internal controls of Collections processes;
•Review and propose updates, through company, to the Standard Routines due to legal or process changes.

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Requisitos

•Previous experience in Collection or Finance area is an advantage;
•Proficiency in English and Finnish;
•Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
•Strong problem solving and analytical skills;
•High Customer Service skills;
•Able to propose and implement improvements in procedures.

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Oferta

•Opportunity to work in a reference company in its sector;
•Salary conditions compatible with professional experience;
•Dynamic and versatile work environment;
•Work contract with our client;
•Initial and continuous training.

Location: Linda-a-Velha, Oeiras.

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Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.