Customer Financial Services Supervisor - English

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📢 Are you ready to join a leading multinational company and make an impact as our next Customer Financial Services Supervisor ? If you're passionate about accuracy and thrive in a fast-paced financial environment, this is the perfect opportunity for you!

📍 Porto - Leça do Balio

YOUR ROLE:

▶ Team Development & Coaching
▶ Stakeholder Collaboration
▶ Process Improvement
▶ Customer Experience Optimization
▶ Compliance and Reporting
▶ Cultural and Relationship Building

RESPONSABILITIES :

Monitor and analyze vendor performance metrics (KPIs) to ensure quality, productivity, and compliance.
Provide coaching, guidance, and development to the team to enhance their skills and meet performance expectations.
Proactively identify and resolve process gaps, escalating issues as needed to internal stakeholders or leadership.
Collaborate with internal teams to provide the team with the necessary resources, tools, and updates to perform effectively.
Ensure consistent application of policies, procedures, and best practices by the vendor team.
Drive initiatives to improve customer experience and financial outcomes while maintaining operational efficiency.

WE'RE LOOKING FOR 👉 :

3+ years of experience in a people leadership role.
Strong leadership and coaching skills, with a proven ability to mentor and develop teams.
Strong Customer Experience mindset.
Exceptional communication and interpersonal skills to manage relationships with diverse stakeholders.
Solid understanding of key performance metrics and operational reporting.
Ability to handle conflict resolution and problem-solving in a fast-paced environment.
Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish, Dutch.

WE OFFER:

✔ Competitive base salary + Meal Allowance of 9€;
✔ Direct contract with the client, with expected entry in March;
✔ Flexible working hours: 08H-17H or 09H-18H with hybrid work available after 2 months;
✔ A comprehensive benefits package;
✔ Ample career development opportunities;
✔ Integration into a dynamic and motivated team;
✔ Extensive training and professional growth opportunities.

Apply now with your updated CV and embark on your next adventure! 💼

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