Supervisor | Collections (Porto)

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📢 Are you ready to join a leading multinational company and make an impact as our next Finance Supervisor?
If you're passionate about accuracy and thrive in a fast-paced financial environment, this is the perfect opportunity for you!

📍 Porto - Leça do Balio

YOUR ROLE:

▶ Team Development & Coaching
▶ Stakeholder Collaboration
▶ Process Improvement
▶ Customer Experience Optimization
▶ Compliance and Reporting
▶ Cultural and Relationship Building

RESPONSABILITIES:

- Monitor and analyze vendor performance metrics (KPIs) to ensure quality, productivity, and compliance.
- Provide coaching, guidance, and development to the team to enhance their skills and meet performance expectations.
- Proactively identify and resolve process gaps, escalating issues as needed to internal stakeholders or leadership.
- Collaborate with internal teams to provide the team with the necessary resources, tools, and updates to perform effectively.
- Ensure consistent application of policies, procedures, and best practices by the vendor team.
- Drive initiatives to improve customer experience and financial outcomes while maintaining operational efficiency.

WE'RE LOOKING FOR 👉 :

- 3+ years of experience in a people leadership role.
- Strong leadership and coaching skills, with a proven ability to mentor and develop teams.
- Exceptional communication and interpersonal skills to manage relationships with diverse stakeholders.
- Solid understanding of key performance metrics and operational reporting.
- Ability to handle conflict resolution and problem-solving in a fast-paced environment.
- Ability to read, write and communicate in English in a business environment setting. - Other desired languages are German, French, Italian, Spanish, Dutch.

WE OFFER:

✔ Competitive base salary + Meal Allowance of 9€;
✔ Direct contract with the client, with expected entry in April/May;
✔ Flexible working hours: 08H-17H or 09H-18H;
✔ A comprehensive benefits package;
✔ Ample career development opportunities;
✔ Integration into a dynamic and motivated team;
✔ Extensive training and professional growth opportunities.

Apply now with your updated CV and embark on your next adventure! 💼

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